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Moving FAQ

 

Is ProHaul Licensed and Insured?

We are fully licensed and insured as well as regulated by the Massachusetts State Department of Public Utility, Transportation Oversight Division. Under state regulations every licensed carrier is required to carry moving, cargo and liability insurance. We also have workers compensation and commercial auto policies.
 

How are ProHaul Moving Rates Calculated?

The Instant Moving Estimate system takes your belongings, travel distance, and the complexity of your move in to consideration and then calculates the estimated cost of your move. Your instant quote is shown on screen instantly, so that there is no waiting and you can arrange you move quickly and easily. The more accurate the information you input into our database, the more accurate the quote you receive will be. Once your instant quote is completed, we will contact you if we see any discrepencies so that your moving quote can be as accurate as possible.
 

How Does ProHaul Protect My Furniture?

We wrap your furniture with thick, mildew resistant furniture pads and blankets. We secure them with stretch wrap or tape to eliminate damage and scratches to your furniture. We also use cargo straps on our trucks to tie down and secure certain objects from shifting during transit.
 

Should I Empty My Dresser Drawers?

YES. Removing all items from your dresser drawers is highly recommended. However, if they are lightweight, clothes may stay in the drawers. If you do leave some items in dresser drawers, be sure to remove all breakables, liquids, valuables, money, jewelry, and important documents.
 

Should I Pack Myself?

Yes, please make sure all loose items are packed in boxes, labeled, and securely taped.
 

Will the Movers Disassemble and Reassemble My Furniture?

We have all the necessary tools to disassemble and reassemble your furniture if needed. Be aware that disassembly of some furniture is not recommended for different reasons. Many customers wish to handle disassembly and reassembly on their own to save time. Just remember to keep track of all hardware.
 

What Type of Payments do You Accept?

We accept: postal money order, bank check, or major credit cards such as: Visa, Master Card and Discover. We Do Not accept cash because it is not safe for our driver to carry large sums of money.
 

How Much am I Expected to Tip?

We will NEVER ask for tip. Our moving rates are all-inclusive! It is our Responsibility to assist you in every way possible. Tipping is not required. Everything is included in our unbeatable price!
 

INSURANCE OPTIONS

In the event that something is damaged, ProHaul has maximum liability under State Law for loss or damage to your property of $0.60 per pound, per article, up to a maximum of $2,000.00. Items not covered include antiques, original artwork, plants, collections of coins/stamps, etc. Items packed by you are not covered for damage unless there is physical damage to the box. There is no additional cost for this option. You may increase this liability for loss or damage by purchasing additional insurance coverage.

Advantages of Insurance
A Certificate of Insurance is issued to each customer specifying the terms and conditions of the "All Risk" Insurance policy, which provides comprehensive protection for household goods against loss or damage. The policy includes Replacement Cost Coverage with several deductible options to reduce your cost. A Certified Property and Casualty claim adjuster processes each claim in the same manner, regardless of van line or forwarder you selected. Claims are settled directly by claim adjusters, not employees of the van line or the forwarder. Insurance covers damage or loss from causes such as Acts of God, hurricanes, high winds, tornadoes, and earthquakes, riots, strikes, civil commotion, fire, theft, etc.. Shippers receive a "Certificate of Insurance" outlining all provisions, stipulations and exclusions. Insurance is usually less expensive, even with these added benefits. If your household goods go into storage, insurance includes, at no additional cost, coverage for a period of time, usually up to 90 days. If your storage period exceeds 90 days it is possible to obtain extension coverage, at a nominal cost.
 
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